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FREQUENTLY ASKED QUESTIONS

Below you will find Frequently Asked Questions (FAQs) regarding Hooker Furniture.


WHAT IS THE RETAIL PRICE OF YOUR PRODUCTS?

As a manufacturer and importer of furniture, Hooker sells to authorized furniture dealers who add value to you by displaying and servicing our products. Please contact a dealer in your area for pricing and purchasing information. You can access a list of dealers closest to you by visiting Find a Dealer on this Website. Any of those dealers listed will be glad to help you with purchasing information.


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WHAT STORES IN MY AREA CARRY A CERTAIN PRODUCT?

Our consumer help desk can determine what stores in your area carry the specific products in which you have interest. You may reach them by clicking in the Contact Us section of this Website. You may also call the help desk at 276-656-3335 Monday-Friday, 8:00 a.m. to 4:30 p.m. Eastern Standard Time, and they will check with our professional sales representatives and follow up with you once they receive more information about what stores may carry the product of your interest.


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WHAT SIZE / WEIGHT TV DOES A CERTAIN ENTERTAINMENT CENTER HOLD?

You can determine all the entertainment centers that accommodate a given TV size by using the "Refine Your Search" feature. Browse Furniture, select Home Entertainment and the category you are interested in. Click the Refine Your Search in the upper right corner. Then you will see the Max TV Size filter. This will provide a drop-down list of TV sizes to choose from. Simply, click the TV size desired and you will receive search results of entertainment pieces accommodating that size TV. For further information on specific pieces, click the thumbnail photo and you will be directed to the product detail page that provides descriptions, dimensions, construction information and additional photos. Regarding the weight of TV an entertainment center will hold: If the entertainment center accommodates a specific sized TV, say 45-inch TV, then it is designed to accommodate the weight of all 45-inch TV's in the market.


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WHAT OTHER FINISHES DOES THIS UNIT COME IN?

By going to the Find a Dealer section of this Website, you can find the dealers nearest you who carry Hooker products and product catalogs. These catalogs will show the finish options for most products. In addition, you may contact our consumer help desk via the Request Product Information section or simply Contact Us to answer your questions about finishes.


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DO YOU CUSTOMIZE FURNITURE?

We are able to offer our furniture at a better value by making large production runs of each product. Because of this, we are unable to do customize or other-wise change our products.


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CAN I BUY DIRECT?

Hooker sells to over 3,000 authorized dealers across the country who add value for you through displaying and servicing the products they sell. We believe it is in your best interest to buy from them. To insure that a quality product is delivered to your home in a satisfactory manner, we do not sell products directly to consumers. To find a listing of the authorized dealers nearest you who carry Hooker products, go to the Find a Dealer section of this Website.


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WHAT IS THE FREIGHT CHARGE?

Freight rates vary according to the area of the country in which you live and according to each dealer. Your authorized Hooker dealer usually includes the freight in their price, and gets better rates by buying and delivering in volume.


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CAN I GET A WOOD FINISH SAMPLE?

Yes, you can on many, but not all of our products. Contact your local authorized Hooker Furniture dealer and ask them to order a wood finish sample for you. You can find a listing of the Hooker dealers nearest you by going to the Find a Dealer asection of this Website.


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HOW CAN I GET REPLACEMENT LIGHTBULBS?

The best way to get replacement light bulbs is to contact your local authorized Hooker Furniture dealer and ask them to order the light bulb for you. You can locate the Hooker dealer nearest you by going to the Find a Dealer section of this Website. Secondly, you can contact FurnLite, the manufacturer of the light bulbs, by calling 877-808-8003. Thirdly, you can contact Hooker's consumer help desk through the Contact Us page on this Website, or by calling 276-656-3335 Monday-Friday from 8:00 a.m. to 4:30, Eastern Standard Time.


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CAN I ORDER EXTRA PARTS?

We are able to supply some parts, but only through your local authorized Hooker Furniture dealer. We are unable to supply some parts, particularly items discontinued for over a year. We do not sell pullout TV shelves for entertainment centers that accommodate TVs larger than 27 inches. You can locate the Hooker dealer nearest you by going to the Find a Dealer section of this Website. In the unlikely event that you cannot order an extra part through your dealer, you can call our consumer help desk for assistance at 276-656-3335 Monday-Friday from 8:00 a.m. to 4:30 p.m., Eastern Standard Time .


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Who do I contact for repair AND/OR installation questions regarding media storage units FOR MY ENTERTAINMENT CENTER?

For warranty or replacement of your media storage, we refer you to our exclusive supplier, Spectrum Concepts and their website FlipWorks.


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ARE ALL YOUR PRODUCTS SHOWN ON THE WEBSITE?

Most of our product line is shown on the Website. The best way to see the full variety of Hooker products in attractive, home-like displays is to visit an authorized Hooker Furniture dealer nearest you. You can locate the Hooker dealer nearest you by going to the Find a Dealer section of this Website.


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CAN I GET A COMPLETE CATALOG?

To see a complete catalog, you should visit an authorized Hooker Furniture dealer near you. You can locate the Hooker dealer nearest you by going to the Find a Dealer section of this Website.


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do you advise purchasing furniture from a dealer out of my state?

For your optimum satisfaction, we recommend that you purchase from a dealer in your local community. We rely on our dealer network to serve you in a variety of ways including deluxing the product, delivery and service after the sale. By chosing a dealer in your own community who is in close proximity to your home, your frustrations should be minimized if a service issue arises after your purchase.


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